At Keila Craft, we value your satisfaction and stand behind the quality of our products. If you are not completely happy with your order, please review the following return and refund guidelines to help us resolve your concerns promptly.

Returns Eligibility

We accept returns for eligible items within 14 days from the date of delivery. To qualify:

  • The item must be unused, in its original condition, and in original packaging
  • Proof of purchase (order confirmation email or invoice) is required
  • Items must be returned in full, including all accessories and tags

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or handmade-to-order items
  • Items that have been used, washed, altered, or damaged after delivery
  • Clearance or final-sale items

How to Request a Return

To initiate a return:

  1. Contact our support team at [email protected] within 14 days of receiving your order
  2. Provide your order number, the item(s) you wish to return, and the reason for return
  3. Our team will review your request and provide return instructions within 2 business days

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item shipped or damaged upon arrival). Please use a trackable shipping method for all returns. Keila Craft is not responsible for items lost during return transit.

Refunds

Once your return is received and inspected, we will notify you of the status. Approved refunds will be processed within 7 business days of receipt.

Refunds will be issued to the original method of order confirmation (confirmation email or phone). We do not issue cash refunds or alternate method refunds.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [email protected] within 3 days of delivery. Include photos of the item and packaging. We will resolve the issue with a replacement or refund at no extra cost to you.

Late or Missing Refunds

If you have not received a refund after the processing period, please:

  • Check your email for confirmation
  • Contact your financial institution (if applicable)
  • Reach out to us at [email protected] for assistance

Contact Us

For any questions or concerns about this Refunds and Return Policy, please email us at [email protected].