At Keila Craft, we are committed to delivering your creative essentials safely and efficiently. Our goal is to ensure your orders arrive in perfect condition and ready to inspire your next project in jewelry-making, knitting and sewing, painting and drawing, or woodworking.
Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive a confirmation email once your order is placed, followed by a notification when your order is packed and ready for shipment.
Shipping Methods
We use trusted courier and logistics partners to deliver your packages securely. Shipping method and handling depend on your location and the size or type of items ordered. Tracking details, where applicable, will be provided once the order is dispatched.
Packaging
All items are carefully packed to prevent damage during transit. Products may arrive in recyclable or minimal packaging as part of our commitment to reducing waste.
Tracking Your Order
Once your order is shipped, you will receive a notification with a tracking number (where available), allowing you to follow your parcel’s journey from our warehouse to your doorstep.
Order Issues
If you experience any problems with your delivery, such as missing or damaged items, please contact us within 3 days of receiving your package. Our team will assist in resolving the issue quickly.
Contact Us
For all shipping-related inquiries, please reach out to us at [email protected].